Refund policy

Return Policy

If for any reason you are not completely satisfied with your purchase, you can return it within 15 days of delivery in new condition and with original packaging. The following applies:

    1. New merchandise may be returned within 15 days of the delivery date.
    2. Customers must pay all return shipping costs associated with returns and exchanges.
    3. All returns & exchanges require a Return Authorization from BackHome.us before you send the item(s) back. Please email us at service@backhome.us to request an RMA number.  You will need to include your name, order number, and reason for return. If a package is returned without an RMA number, we cannot guarantee a refund/exchange will be given.
    4. BackHome.us does NOT refund shipping charges.
    5. A 15% restocking fee will apply to all returns sent for refunds.  
    6. If a customer refuses delivery of a package, BackHome.us reserves the right to charge the customer any fees / shipping incurred.
    7. CLEARANCE, OPEN BOX, and PROMOTIONAL items are non-refundable.
    8. We will not process returns or exchanges for the following:
  • Products that have been worn, emit an odor, and /or are not in their original condition.
  • Orders that have been delivered for longer than 15 days.
  • Any items returned that were not approved in advance.
  • Any custom items or items that have been personalized.