Return/Exchange Policy

Return Policy

We only accept returns for products that have been blemished in manufacturing or orders that have purchased shipping insurance and have been damaged in transit. We do not accept returns or exchanges for size or any other reason. If your order has been damaged, you must provide a picture of the damaged product and packaging within 15 days of delivery by email to to request an RMA number. We will expedite the production of replacement products to correctly fulfill your order. The following applies:

    1. All returns require a Return Authorization from before you send the item(s) back. We will not process any returns that have been sent without an RMA number.
    2. does NOT refund shipping charges. 
    3. If a customer refuses delivery of a package, reserves the right to charge the customer any fees / shipping incurred.
    4. CLEARANCE, OPEN BOX, PROMOTIONAL, and PERSONALIZED items are not returnable.
    5. We will not accept ANY returns if the order has been marked delivered for longer than 15 days.

Defective Merchandise Policy

If you find that your merchandise is defective upon receipt, please email us at  within 15 days of delivery.  

Cancellation Policy 

Customers have the ability to cancel their order on the same day the order was placed without penalty if, and only if, the order has not been processed or shipped already. Any orders that are cancelled after that will incur a 15% cancellation fee as items are produced specifically for you and have already entered the production process!  We are, however, unable to cancel any order that has been dropped down into our shipping department for preparation and shipping!

If a customer decides to cancel their order on the same day AND the order has not been shipped, will cancel and refund 100% of the order. Since credit cards are charged at the time of checkout, the cancellation of the order may include refunding the amount to the customer’s credit card, which will appear on the customer’s credit card statement within one billing period, as required by law. If the order has already been processed or shipped, the order is no longer subject to the Cancellation Policy and will have to comply with the Return & Exchange Policy.